Defend

Annual Maintenance

Green Stream technicians conduct preventive maintenance visits at each gauge site. We upload the latest firmware. We check all equipment for signs of damage, tampering or insect infestation. We check for encroaching vegetation. We test electronics and battery capacity and we verify sensor readings. We address any small repairs up to a pre-agreed cost limit. For any repairs needed that surpass the cost limit, we provide our recommendation with an estimate and wait for your approval before proceeding. 

On-Demand Repairs and Upgrades

Whether due to damage or breakdown, our technicians can travel to a site to repair, upgrade or replace non-functioning sensors. On-demand repairs are charged on a time and materials basis. 

Virtual Support

If your staff have time and interest to DIY your own gauge solutions, Green Stream provides user guides with troubleshooting tips.

In addition, Green Stream technicians can support you virtually for any DIY installation, troubleshooting, or repair. We can do this by phone or video call. If a device can’t be repaired onsite by your technician, you can take it down and send it to our shop for repair. We’ll send it back to you and support you to reinstall it.